In most organizations, true customer management cannot be accomplished by a CRM system working in isolation. Rather, a CRM solution must work in tandem with other systems in the enterprise, exchanging data or triggering workflow activities to support varied business processes. Providing a 360-degree view of a customer requires access and the ability to leverage other information from external or existing systems, such as billing, inventory management and other business management tools.
The PerfectMIND connector series is based on the PerfectMIND platform and is used by all PerfectMIND Application Suite of applications for inter-product integration. This same framework is available to integrate to external applications. The prebuilt integration points above leverage this technology for information delivery and receipt.
The PMConnect requires: