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Case Study: Highlands Ranch Community Association

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Success Story

The Platform a Premiere 90,000+
Housing Association Was Looking For

Highlands Ranch, Colorado, is one of the most progressive master-planned communities in the United States. The Highlands Ranch Community Association (HRCA) relies on PerfectMind to serve tens of thousands of clients, providing software to handle homeowner operations, four recreational facilities and class and event programming.


Results

50%
reduction

in employee training time

90,000+
members 

served

800
employees

in total


Their Story

Situated 12 miles south of the Denver metropolitan area, the Highlands Ranch Community Association (HRCA) is a residence association serving 90,000+ residents. The HRCA is celebrated for its four state-of-the-art recreational facilities, beautiful natural grounds spanning 8,200 acres, and programming that includes camps, classes and leisurely activities.


Their Goal

Switch to a software that keeps up with their organization and community growth.

With tens of thousands of residents across over 30,000 homes and an outdated management system they’d been using for 15+ years, HRCA needed software that could not only keep up with their fitness centers, classes, events and resident housing, but also technological advances that their members expected.

PerfectMind allows us the opportunity to stay ahead of the curve to serve our members and grow with the community, both technologically and as an organization.

Mark Gunther
HRCA’s Assistant Operations Director

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Their Solution

The HRCA was excited to not only learn a platform that met their growing needs, but have the support of the Perfect Mind team at the ready. Because of the strong relationship between HRCA and Perfect Mind, HRCA was able to start using Perfect Mind with no issues from day one, and they continue to have check-in meetings to discuss member needs, software updates and customizations to meet HRCA’s needs.

Features

  • Online guest check-in
  • Easy summer camp registration
  • Quick reservation booking
  •  Set up new households
  •  Make cancellations for classes
  • Custom workflows and reporting
  •  On-call support
  • Accessible, member-facing scheduling

Results

  •  Increased customer satisfaction
  • Seamlessly transition to PerfectMind
  • Reduce employee training time
  • Quickly and easily book spaces
  •  Keep a clean database
  • See revenue reports, data and cash flow
  • Have one centralized platform for customers
  • Simplified promotional efforts and increased revenue

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Their Success

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A Seamless Experience for Members, Employees and Management

The technology of PerfectMind allowed HRCA to finally offer its extensive member base a user-friendly platform to perform everyday tasks with ease like booking classes, camps, managing appointments and performing housing tasks. What’s more, the HRCA staff saved time training their employees due to the simplicity of the PerfectMind platform, and also know that PerfectMind’s team is on-call whenever they have questions, feedback, or ideas for new features.

Results include:

  •  50% reduction in employee training time
  •  800 employees successfully trained
  •  Organized, accessible database & reports
  • 90,000 members served & satisfied
  • Reduction in booking conflicts
  • Increase in revenue through promotions

“We wanted to do things with our past software, but the technology was not able to keep up. That is not the case with PerfectMind. They’re a very innovative company, and they’re able to keep up with what we want to do; the software does not hinder us from where we want to go."

Curt Avery
Training Coordinator

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