Unleash the Power of Unconventional Thinking
Solve workplace challenges using Human Centered Design

In parks, recreation and community services, staff are constantly being challenged to be innovative around the services they offer, the facilities they work in and around their business systems. But what does it mean to be innovative and how can they do this?
Human centered design is a creative approach to problem solving that starts with people and ends with innovative solutions. Get an introduction to this methodology that will help you gain new insights and ideas with design thinking expert, Jennifer Folkersen.
Key Takeaways:
- The definitions and impact of design thinking
- 3 phases of IDEO's design thinking methodology of inspiration, ideation and implementation
- Introduction to exercises and activities that can be used for innovation
- Recommendations for next steps and resources
Watch the replay now!
The greatest killer of innovation and creativity is the statement, “Because that’s how we’ve always done it”.

Presented by Jennifer Folkersen
Recreation Programmer, North Vancouver Recreation and Culture Commission